YOUR INFORMATION

Privacy notice

Snug Upgrade is backed by Up & Over Doors Ltd. You can contact us about your personal information by calling 0117 3000707.

Enquiries and survey requests

When you submit an enquiry, we send it through Formspree to the Snug team at Up & Over Doors Ltd to respond and arrange the next step. A survey is not booked until we confirm it with you. You can also email info@upandoverdoorsltd.co.uk.

Enquiry information

The form asks for your name, email address, postcode, optional phone number, the improvement you would like to discuss and an optional contact preference. If you use the guided chooser, its answers are included only when you submit the form. Chooser answers otherwise stay in the current page and are lost when you leave or reload it.

Why information is used

For an operational enquiry, we use the information you provide to respond, assess the request and discuss the steps you ask us to take before a possible contract. We do not request marketing consent through this form or use it to sign you up to marketing.

Services supporting this website

This website uses OpenAI Sites and Cloudflare hosting infrastructure and Formspree for enquiry delivery. The hosting service may process technical access information to operate and protect the site. Formspree processes submitted enquiry details for delivery; copies may be held in the form service and the receiving business inboxes. Contact us to ask about retention or deletion of a particular enquiry.

Cookies and tracking

The site adds no advertising or social-media tracking scripts. It records enquiry acceptance and counts of survey, phone, email and showroom link actions in hosting logs, using the event name and page path only; form fields are not included in these event records. The guided chooser does not use cookies or browser storage. The public site does not require a ChatGPT sign-in.

Your choices and rights

You can ask about access to, correction of or deletion of your information, and raise a concern about how it is used. Depending on the circumstances, other rights may include restriction, objection and data portability. Call us using the number above. You can also raise a concern with the Information Commissioner’s Office.